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Supporter Care Officer

“We get to treat our patients as individuals rather than a number in a bed. Wouldn’t you love a job where you can make a real difference every day?”

St John’s Hospice is a highly respected, local charity delivering specialist end of life care across North Lancashire and South Lakes and we simply couldn’t do this without our incredible supporters. That’s why we need you to help us ensure they get the best possible experience whenever they contact us.

We are currently looking for two highly-competent Supporter Care Officers to be part of our new Supporter Care Team to provide outstanding customer service to our donors and supporters.

Location: Lancaster
21 per week for each post (Monday to Wednesday or Wednesday to Friday – 7 hours per day)
Contract: Permanent
Pay: *£19,480 – £20,085 per annum pro rata (dependant on pension scheme eligibility)
Pension Scheme: 8% employer contribution (*NHS Pension Scheme available subject to eligibility)
Closing Date: 27th January 2021
Interview Date: Week commencing 8th February 2021

Job Purpose:

As an experienced administrator and data handler, you will provide a first-class service to all our donors and prospective supporters to enable the Charity to build strong and long-lasting relationships. You will provide database support, ensuring supporter records are kept up to date and accurate. You will also manage incoming donations from a variety of channels including collection boxes, post, bank, online platforms and card payments, ensuring that donations are processed and acknowledged quickly and efficiently.

The Ideal Candidate

You will be a talented administrator who has proven customer service and database experience. You will have excellent organisational and administrative skills with a strong, positive and proactive approach to your workload.

We’re looking for genuine team players who can contribute effectively to the team as well as the ability to work independently.

Experience of processing donations/income would be highly desirable, and acute attention to detail, first rate communication skills and excellent customer service experience is essential. Demonstrable experience of working with MS Office and strong database skills are crucial.

 About St John’s Hospice

Dedicated staff are the hospice’s greatest asset in its mission to provide consistently high standards of patient and family care. We invest time and effort in maintaining a culture that encourages our team to consistently achieve high standards of service. We are a charity and charities rely on reputation. Our reputation has been built over 30 years of compassionate care and we welcome people to our team who understand the unique requirements of working for a charity and who are passionate about high standards of public service.

For an informal discussion please contact Kate Melrose (Supporter Care Manager) on 01524 382538 or email [email protected].

Please view our Job Description and Person Specification before applying.

We offer:

  • 27 days holiday + bank holidays for full time employees. Pro rata for part time
  • Life assurance
  • Health Cash Plan
  • Minimum 8% employer contributions to a pension scheme (see below for further details)
  • Beautiful working environment
  • Continuing professional development

Please click here to see more benefits available to our employees.

*NHS pension can be continued if you have contributed within the last 12 months. If you are not eligible to join the NHS pension scheme St John’s Hospice provide an 8% group scheme pension.


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All correspondence relating to this vacancy including interview invites will be sent by EMAIL only. Please ensure that you check your emails on a regular basis.

Adverts that display a closing date should be treated as a guide. We reserve the right to close the vacancy once we have received sufficient applications. Please submit your application as early as possible to prevent disappointment.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Oder) 1975 (as amended in 2013). It will be necessary for a submission for a Disclosure & Barring Service (DBS) check (formerly known as a CRB) to check for any previous criminal convictions.

Please complete your Application For Employment accurately ensuring you include all criminal convictions including those that would otherwise be considered ‘spent’. A fee of £48.80 is applicable for an Enhanced Disclosure and Barring Service check or £30.80 for a Standard Disclosure and Barring Service check which will be carried out as part of our pre-employment check process, if applicable.

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