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Supporter Care Manager

As a Hospice, we rely on the generous support from our amazing local community, which helps us to provide vital care to our patients and their families. Our Supporter Care Team put our donors at the heart of everything they do, to ensure they feel connected and valued whilst supporting the work of St John’s Hospice.

We are looking for a Supporter Care Manager to lead and develop our Supporter Care team, is this you? You will inspire and empower your team to develop and progress the supporter care journey. You will be an experienced data controller, providing trust-worthy supporter data by analysing and segmenting the data to grow key income streams to influence how we fundraise in the future, whilst supporting and endorsing St John’s Hospice’s principles, values and brand.  

If you are looking to take on a new challenge in a well-established organisation and want to make a difference to the lives of those people who support the work of the Hospice, then we’d really like to hear from you.

📍 Location: St John’s Hospice, Lancaster

⏰ Hours: Minimum 30 hours per week

✅ Contract: Permanent

💰 Pay: £23,415 – £24,133 per annum

💚 Pension: *NHS Pension Scheme available subject to availability criteria; or 8% employer funded St John’s Hospice Pension Scheme

📅 Closing Date: Sunday 12th June 2022


For more information, please contact Catherine Butterworth, Director of Income Generation on 01524 382538 or via [email protected]


We offer:

💚 27 days holiday + bank holidays for full time employees.

💚 Life assurance

💚 Health Cash Plan

💚 Minimum 8% employer contributions to a pension scheme

💚 Maternity & paternity benefits

💚 Continuing professional development

💚 Cycle to work scheme

💚 Car lease scheme

💚 Free on-site parking

Please click here to see more benefits available to our employees.


If you would like to apply for this vacancy please complete our online Application for Employment below


All correspondence relating to this vacancy including interview invites will be sent by EMAIL only. Please ensure that you check your emails on a regular basis.

Adverts that display a closing date should be treated as a guide. We reserve the right to close the vacancy once we have received sufficient applications. Please submit your application as early as possible to prevent disappointment.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Oder) 1975 (as amended in 2013). It will be necessary for a submission for a Disclosure & Barring Service (DBS) check (formerly known as a CRB) to check for any previous criminal convictions.

Please complete your Application For Employment accurately ensuring you include all criminal convictions including those that would otherwise be considered ‘spent’. A fee of £42.80 is applicable for an Enhanced Disclosure and Barring Service check or £22.80 for a Standard Disclosure and Barring Service check which will be carried out as part of our pre-employment check process, if applicable.

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