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Fundraising FAQs During Coronavirus

Fundraising FAQs

As you are aware the impact of Covid-19 is a cause for concern for individuals, families, businesses and the charity sector is no exception. Your support is essential to us; cancelling and postpone events is having a negative impact on our fundraising so if you can help us continue with our work supporting people with life-shortening illnesses in your community with your generosity and kindness we would be very grateful.

Below are some Frequently Asked Questions regarding our events and fundraising for St John’s Hospice at this challenging time.

Stay safe and thank you for your past, present and future support.

My event is cancelled what happens with my place?

If you have already signed up to an event that is cancelled you should have already received communication from us to explain your options, if you have not please contact us at [email protected]

I signed up to Garstang can I join Morecambe?

Of course, we would be delighted to welcome you to join us at the Morecambe event on Sunday 13the September. If you haven’t already please send us an email to [email protected] to let us know you will be attending.

What happens to any sponsor money I have been pledged or received?

Any pledges made to you towards your sponsorship require you as the participant to contact the donor and ensure whether they would still like to donate, any funds already received by the Hospice will be credited to the participants activity and a thank you for the kind donation will be provided.

How can we help the Hospice while Covid-19 is impacting?

If you would like to help support the Hospice at this difficult time you could look at all the ways to donation or help us raise awareness of the charity by following and sharing our social media pages Facebook, Twitter, LinkedIn or Instagram.

When will my event now take place?

If you were looking forward to an upcoming event that has been postponed please check out the updated events on our website

Can I have a refund?

If you decide you would prefer a refund rather than to transfer your place to another event or donate then please contact us at [email protected] and we will be back in touch to organise this as soon as we can.

What happens if my event is postponed or cancelled again?

If we are unable to run our postponed dates or have to cancel events in future due to unforeseen circumstances we will be in touch with you directly on the next step.

Are you still taking donations for your shops?

Unfortunately we are currently unable to take donations in our shops or on site at the Hospice. We will announce when we are able to start taking your kind donations once more and put them to good use across our 11 shops.

Will the warehouse still collect my donations?

Unfortunately we are currently unable to take any donations and therefore cannot collect any. We will announce when we are able to start taking your kind donations once more and put them to good us raising funds for the Hospice.

Please note that due to the current situation with Coronavirus our fundraising team are currently working from home. We endeavour to get back to you as quickly as possible and appreciate your understanding at this difficult time.

Once again thank you for your continuing support of St John’s Hospice.

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