phone location search issuu zoomin zoomout menu cancel-circle mail googleplus facebook instagram twitter vimeo pinterest

Coronavirus Guidance

Click to jump a section:

Guidance for Visitors (Ward) | Guidance for Visitors (General) | Secure Certificate | Hospice Response | Community ServicesWellbeing

Coronavirus Updates - St John's Hospice

To keep everyone as safe as possible, all staff and volunteers:

  • Carry out coronavirus testing regularly
  • Continue to practice social distancing on site
  • Continue to wear face coverings in communal areas and on the ward
  • Continue to practice good hand hygiene

Rest assured we are doing everything we can to keep our patients, families, staff and volunteers safe.

Inpatient ward – guidance for visitors
New guidance with effect from 13TH December 2021

The inpatient unit at St John’s Hospice believe visiting is very important for our patients and are allowing limited visiting with strict infection prevention measures in place. We would be grateful if you could assist us in keeping our patients, visitors and staff as safe as possible.
  • Visiting is between 1pm and 8pm.
  • Visitors need to call the ward on 01524 382538 to pre-book a visiting time.
  • Every visitor needs a Lateral Flow Test before visiting, on each occasion, and they will need to show proof that a negative result has been registered in their name on the government website, Report a COVID-19 rapid lateral flow test result – GOV.UK ( (this can be a text, email or printout).
  • If visitors are unable to carry out a test at home they must contact the ward and arrange to have a Lateral Flow Test at the Hospice prior to their visit.
  • Visitors are expected to report to the reception prior to their visit.
  • If your Lateral Flow Test result is positive you will not be permitted to visit. You will then need to book a PCR (Polymerase Chain Reaction) through the government website ( and follow the government guidelines to self-isolate for ten days if positive. A period of 14 days must elapse before you can recommence visiting and you must at this stage be no longer experiencing acute symptoms (e.g. a high temperature, severe muscle aches, headaches), however, note that a cough and lack of taste of smell or taste may persist for a number of weeks/months).
  • Only four visitors per patient are permitted in any one day (patient’s children don’t count in the numbers if they are aged 18 or under).
  • If a patient is deemed to be in the end of life stage of care and in the last hours or short days of life, a member of the nursing team will advise you of this and at that point visiting hours may be extended at the discretion of the nurse in charge.
  • You will be expected to wear full PPE, gloves, aprons and a mask, which will be provided.
  • Once in the room you can remove your gloves only and hold your loved one’s hand but prior to leaving the room you must wash your hands with soap & water.
  • During visiting you can use the visitor’s kitchen (located next to the nurse’s station) to make a hot drink (we ask that only one person uses the room at any one time). Full PPE must be worn (including gloves).
Thank you for helping us keep everyone safer during the pandemic.
For more information please contact Hospice Reception on 01524 382538.

Reception is currently open for enquires and donations etc:

Monday to Friday: 9am – 6pm
Saturday and Sunday: 1.30-4.30pm

If you have any queries please speak to the Nurse in Charge or contact the Hospice on telephone number: 01524 382538.

Thank you for your understanding

General guidance for Hospice visitors
New guidance with effect from 01/09/2021

Please note this new guidance does not affect current guidance for visiting the Inpatient Ward.

Anyone entering the Hospice building is asked to:

  • Please wear a face covering (unless medically exempt)
  • Do not enter if you have Covid-19 symptoms
  • Be willing to take an LFD test
  • Wash your hands for at least 20 seconds and use hand sanitiser regularly
  • Respect other people’s space to ensure comfort and safety

COVID-19 Secure certificate


NHS QR Code Privacy Notice

St John’s Hospice displays the NHS QR code poster and this information may be shared with local authorities and health protections teams.  You can view the government privacy notice at the following link:


We want to assure our loyal community that St John’s is following guidance provided by the Government and Public Health England regarding the Coronavirus outbreak. We are taking every precautionary action to protect our critical community and inpatient services, and protect the safety of our patients, families, volunteers and employees.

We are adapting the way we work in all areas to ensure that key services continue to operate in these uncertain times. This does mean that until further notice, to protect the health and wellbeing of our communities, St John’s Hospice has taken the decision to:

  • Cancel Day Therapy Services at the Oak Centre
  • Open The Courtyard Café from 10-3, Monday to Friday
  • Postpone or cancel some of our fundraising events
  • Restrict access to the chapel to current hospice patients and their visitors

Community Services – including Clinical Nurse Specialists and Hospice at Home Team

During this period of the Coronavirus outbreak our Clinical Nurse Specialist team are still at work across the community. This care team provide vital specialist palliative care including pain and symptom management as well as psychological support.

Our Hospice at Home team are still travelling in the community 7 days a week delivering care to patients near end of life as well as support to their families and carers.

Our teams will make contact with all of our patients in the community to discuss their ongoing care and support. Please be assured we remain totally committed to supporting you and your families and where appropriate, we will conduct reviews remotely by telephone call.

Day Therapy Services and Support Programmes

Regrettably we will not be able to host our weekly programmes, drop in sessions or remembrance services until further notice. The services provided consist mostly of group sessions and operating would be counter to guidance on social distancing in order to prevent the infection and spread of the Covid-19 virus.

Although we are currently unable to provide the Hospice Neighbours home-visiting befriending service we will soon be offering a volunteer befriending telephone service.


We have welcomed back volunteers into hospice shops positions and a small number of other roles. The majority of our volunteers however continue to be stepped down from their  roles whilst the coronavirus is ongoing. This is sad for St John’s Hospice as the support of our volunteers is very important.

Wellbeing and mental health during Covid-19 DOWNLOAD

Here is a helpful booklet from Every Life Matters, which provides help and guidance for wellbeing and mental health during Covid-19. Thank you to Every Life Matters for making this available. Download here.

Every Life Matter Booklet

You can also access The Little Book of Hope, thanks to the Yogi Group. Download here.

Thank you for your loyalty and unselfish commitment in these difficult days – we wouldn’t be here without you

Last updated: 13/12/2021

Website by ibex