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Coronavirus Guidance

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Guidance for Visitors (Ward)Secure Certificate | Hospice Response | Community ServicesWellbeing


Inpatient ward – guidance for visitors
New guidance with effect from 9TH JUNE 2021

The inpatient unit at St John’s Hospice believe visiting is very important for our patients and are allowing limited visiting with strict infection prevention measures in place. We would be grateful if you could assist us in keeping our patients, visitors and staff as safe as possible.
  • Visiting slots are between 12.45pm and 5.15pm, in an allocated two-hour slot. An appointment for a visit needs to be booked with the inpatient ward team for each day.
  • Every visitor needs a Lateral Flow Test before visiting on each occasion and you will need to allow ¾ hour prior to your visiting slot for this process (this will be additional to your two-hour slot).
  • Visitors are expected to report to the reception prior to their allocated Lateral Flow Test and will then be directed to the Oak centre where a Hospice colleague will guide you to complete your own test (these will be provided).
  • If the test result is positive you will not be permitted to visit. You will then be guided through completing a second swab (PCR – Polymerase Chain Reaction) which you will post yourself and will give a full laboratory analysis to confirm your result. You will be requested to return home immediately and follow the government guidelines to self-isolate for ten days.  A period of 14 days must elapse before you can recommence visiting and you must at this stage be no longer experiencing acute symptoms (e.g. a high temperature, severe muscle aches, headaches), however a cough and lack of taste of smell or taste may persist for a number of weeks/months).
  • Only two visitors per patient per day are permitted and they must be at the same time (patient’s children don’t count in the numbers if they are age 18 or under).
  • If the patient is deemed to be in the end of life stage of care and in the last hours or short days of life, a member of the nursing team will advise you of this and at that point four visitors may be permitted on one day between the hours of 10am-6pm. Visits outside of these hours and/or additional visitors will be at the discretion of the nurse in charge.
  • You will be expected to wear full PPE, gloves, aprons and a mask, which will be provided.
  • During visiting you will be asked to remain at the patient’s bedside. if you leave the building you will not be permitted to return on that day – you will be allocated only one set of PPE for the duration of your visit on that day.
Thank you for helping us keep everyone safe during the pandemic.
For more information please contact Hospice Reception on 01524 382538.

Reception is currently open for enquires and donations etc:

Monday to Friday: 9am – 6pm
Saturday and Sunday: 1.30-4.30pm

If you have any queries please speak to the Nurse in Charge or contact the Hospice on telephone number: 01524 382538.

Thank you for your understanding

COVID-19 Secure certificate


NHS QR Code Privacy Notice

St John’s Hospice displays the NHS QR code poster and this information may be shared with local authorities and health protections teams.  You can view the government privacy notice at the following link:


We want to assure our loyal community that St John’s is following guidance provided by the Government and Public Health England regarding the Coronavirus outbreak. We are taking every precautionary action to protect our critical community and inpatient services, and protect the safety of our patients, families, volunteers and employees.

We are adapting the way we work in all areas to ensure that key services continue to operate in these uncertain times. This does mean that until further notice, to protect the health and wellbeing of our communities, St John’s Hospice has taken the difficult decision to:

  • Cancel Day Therapy Services at the Oak Centre
  • Close The Courtyard Café
  • Close The Courtyard Giftshop
  • Close the St John’s Hospice high street and furniture shops
  • Postpone or cancel some of our fundraising events (details to follow)
  • Restrict access to the chapel to current hospice patients and their visitors

Community Services – including Clinical Nurse Specialists and Hospice at Home Team

During this period of the Coronavirus outbreak our Clinical Nurse Specialist team are still at work across the community. This care team provide vital specialist palliative care including pain and symptom management as well as psychological support.

Our Hospice at Home team are still travelling in the community 7 days a week delivering care to patients near end of life as well as support to their families and carers.

Our teams will make contact with all of our patients in the community to discuss their ongoing care and support. Please be assured we remain totally committed to supporting you and your families and where appropriate, we will conduct reviews remotely by telephone call.

Day Therapy Services and Support Programmes

Regrettably we will not be able to host our weekly programmes, drop in sessions or remembrance services until further notice. The services provided consist mostly of group sessions and operating would be counter to guidance on social distancing in order to prevent the infection and spread of the Covid-19 virus.

Although we are currently unable to provide the Hospice Neighbours home-visiting befriending service we will soon be offering a volunteer befriending telephone service.


We have welcomed back volunteers into hospice shops positions and a small number of other roles. The majority of our volunteers however continue to be stepped down from their  roles whilst the coronavirus is ongoing. This is sad for St John’s Hospice as the support of our volunteers is very important.

Wellbeing and mental health during Covid-19 DOWNLOAD

Here is a helpful booklet from Every Life Matters, which provides help and guidance for wellbeing and mental health during Covid-19. Thank you to Every Life Matters for making this available. Download here.

Every Life Matter Booklet

You can also access The Little Book of Hope, thanks to the Yogi Group. Download here.

Thank you for your loyalty and unselfish commitment in these difficult days – we wouldn’t be here without you

Last updated: 09/06/2021

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