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Coronavirus Guidance

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Guidance for Visitors (Ward)Secure Certificate | Hospice Response | Community ServicesWellbeing


Inpatient ward – guidance for visitors
New guidance with effect from 31st December 2020

Lancashire is presently in tier four of COVID management so any visits to our Inpatient Ward must adhere to these guidelines:
  • Visiting hours are between 2pm and 4pm only.
  • Do not visit if you have a temperature, a new cough or changes to your taste or smell.
  • Patients can have a maximum of two visitors from the same household or support bubble per day (excluding the patient’s children, under the age of 18).
  • If the patient you are visiting has already had two visitors that day, you will not be allowed to visit.
    – It is vital that family and friends coordinate between themselves who will visit on what day to help avoid situations where they will not be permitted to visit.
  • If you are contacted by the nurse in charge to say the patient you are visiting is in the last hours of life then four visitors at one time are permitted. Additional visitors will be at the discretion of the Nurse in Charge.
  • Overnight visits are not currently possible.
  • No refreshments are available to visitors unless the patient is in the last hours of life.
  • Wash your hands and put on the PPE as directed: please keep the PPE on at all times. You will be unable to leave the ward and re-enter during a visit – PPE is a scarce resource, bought by our own charitable funds.
  • Stay two metres apart from others and with the patient at all times.
  • Please do not wait in the reception area or immediately outside the Hospice entrance. You will need to wait in your car or outside in a safe place.
For more information please contact Hospice Reception on 01524 382538.

Reception is currently open for enquires and donations etc:

Monday to Friday: 9am – 6pm
Saturday and Sunday: 1.30-4.30pm

Thank you for your help in keeping everyone as safe as possible during the coronavirus pandemic. If you have any queries please speak to the Nurse in Charge or contact the Hospice on telephone number: 01524 382538.

Thank you for your understanding

COVID-19 Secure certificate



We want to assure our loyal community that St John’s is following guidance provided by the Government and Public Health England regarding the Coronavirus outbreak. We are taking every precautionary action to protect our critical community and inpatient services, and protect the safety of our patients, families, volunteers and employees.

We are adapting the way we work in all areas to ensure that key services continue to operate in these uncertain times. This does mean that until further notice, to protect the health and wellbeing of our communities, St John’s Hospice has taken the difficult decision to:

  • Cancel Day Therapy Services at the Oak Centre
  • Close The Courtyard Café
  • Close The Courtyard Giftshop
  • Close the St John’s Hospice high street and furniture shops
  • Postpone or cancel some of our fundraising events (details to follow)
  • Restrict access to the chapel to current hospice patients and their visitors

Community Services – including Clinical Nurse Specialists and Hospice at Home Team

During this period of the Coronavirus outbreak our Clinical Nurse Specialist team are still at work across the community. This care team provide vital specialist palliative care including pain and symptom management as well as psychological support.

Our Hospice at Home team are still travelling in the community 7 days a week delivering care to patients near end of life as well as support to their families and carers.

Our teams will make contact with all of our patients in the community to discuss their ongoing care and support. Please be assured we remain totally committed to supporting you and your families and where appropriate, we will conduct reviews remotely by telephone call.

Day Therapy Services and Support Programmes

Regrettably we will not be able to host our weekly programmes, drop in sessions or remembrance services until further notice. The services provided consist mostly of group sessions and operating would be counter to guidance on social distancing in order to prevent the infection and spread of the Covid-19 virus.

Although we are currently unable to provide the Hospice Neighbours home-visiting befriending service we will soon be offering a volunteer befriending telephone service.


We have welcomed back volunteers into hospice shops positions and a small number of other roles. The majority of our volunteers however continue to be stepped down from their  roles whilst the coronavirus is ongoing. This is sad for St John’s Hospice as the support of our volunteers is very important.

Wellbeing and mental health during Covid-19 DOWNLOAD

Here is a helpful booklet from Every Life Matters, which provides help and guidance for wellbeing and mental health during Covid-19. Thank you to Every Life Matters for making this available. Download here.

Every Life Matter Booklet

Thank you for your loyalty and unselfish commitment in these difficult days – we wouldn’t be here without you

Last updated: 15/12/2020

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