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Coronavirus Guidance

Coronavirus Update

Coronavirus (COVID-19) Update

We want to assure our loyal community that St John’s is following guidance provided by the Government and Public Health England regarding the Coronavirus outbreak. We are taking every precautionary action to protect our critical community and inpatient services, and protect the safety of our patients, families, volunteers and employees.

We are adapting the way we work in all areas to ensure that key services continue to operate in these uncertain times. This does mean that until further notice, to protect the health and wellbeing of our communities, St John’s Hospice has taken the difficult decision to:

  • Cancel Day Therapy Services at the Oak Centre
  • Close The Courtyard Café
  • Temporarily closure of all of our retail shops as well as our donation shed (please do not leave donations outside of the shops or shed)
  • Postpone or cancel some of our fundraising events (details to follow)
  • Restrict access to the chapel to current hospice patients and their visitors
  • Cancel all external training sessions until further notice

Inpatient ward – guidance for visitors

Throughout the current Coronavirus outbreak our inpatient ward is still in full operation and admitting patients for complex symptom management and end of life care. Our dedicated team are there 24/7, 365 days a year providing care, compassion and support for both the patients and their families.

Many of you will have heard that some hospitals are restricting visiting times. At St John’s Hospice we understand how important it is to the wellbeing of our patients and families that they are still able to visit their loved ones.

To minimise the risk of infection we have had to restrict visitors to two per bed, unless you are visiting a patient at near end of life.

We are asking that you take extra precautions when visiting patients:

  • Please wash your hands for a minimum of 20 seconds at our handwashing station before entering the ward
  • Please do not visit St John’s if you or a member of your household has a recent onset of:
    •  high temperature and/or
    • a new continuous cough

Please do not be offended if we ask you to have your temperature taken by one of our nurses. This is so that we can keep our staff, patients and their visitors as safe as possible.

Thank you for your understanding

Community Services – including Clinical Nurse Specialists and Hospice at Home Team

During this period of the Coronavirus outbreak our Clinical Nurse Specialist team are still at work across the community. This care team provide vital specialist palliative care including pain and symptom management as well as psychological support.

Our Hospice at Home team are still travelling in the community 7 days a week delivering care to patients near end of life as well as support to their families and carers.

Our teams will make contact with all of our patients in the community to discuss their ongoing care and support. Please be assured we remain totally committed to supporting you and your families and where appropriate, we will conduct reviews remotely by telephone call.

Day Therapy Services and Support Programmes

Regrettably we will not be able to host our weekly programmes, drop in sessions or remembrance services until further notice. The services provided consist mostly of group sessions and operating would be counter to guidance on social distancing in order to prevent the infection and spread of the Covid-19 virus.

Although we are currently unable to provide the Hospice Neighbours home-visiting befriending service we will soon be offering a volunteer befriending telephone service.


We have contacted our volunteers and asked them to temporarily step back from their volunteering role whilst the coronavirus is ongoing. This is sad for St John’s Hospice as the support of our volunteers is very important. However in line with government guidance this is the only course to take.

Courtyard Cafe Bookings

We are contacting those who have a booking with The Courtyard Café, and everyone who has signed up or bought tickets for our fundraising events. We do so with our genuine apologies and sincerely hope you will continue to support the patients and families cared for by St John’s during and after this extremely difficult time.

St John’s works as a team with its wonderful community – we wish everyone well in our local communities through these times. We will continue to do all that we can to keep caring for people who need pain and symptom management or end of life care.

Thank you for your loyalty and unselfish commitment in these difficult days – we wouldn’t be here without you

Last updated: 27/03/2020

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