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Privacy Policy

Cookies

To enhance your experience on our website, some of our web pages use “cookies”. Cookies are small text files that we place in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personal information unless you choose to provide this information to us by, for example, registering on our website or purchasing events tickets or products. Once you choose to provide a web page with personal information, this information may be linked to the data stored in the cookie. A cookie is like an identification card. It is unique to your computer and can only be read by the server that gave it to you.

We use cookies to understand site usage and to improve the content and offerings on our website. For example, we may use cookies to personalise your experience on our web pages (e.g. to recognise you by name when you return to our site).

Cookies save you time as they help us to remember who you are. Cookies help us to be more efficient. We can learn about what content is important to you and what is not. We can revise or remove web pages that are not of interest and focus our energies on content you want.

If you want to control which cookies you accept, you can configure your browser to accept all cookies or to alert you every time a cookie is offered by a website’s server. Most browsers automatically accept cookies. You can set your browser option so that you will not receive cookies and you can also delete existing cookies from your browser. You may find that some parts of the site will not function properly if you have refused cookies.

Please be aware that if you do not configure your browser you will accept cookies provided by this website.

Analytical Cookies

_utma, _utmb, _utmc & _utmz – These are cookies created by Google Analytics. Google Analytics tracking (and most web tracking software) uses cookies in order to provide meaningful reports about our website visitors. This enables us to provide a better website and provide content that our visitors find important & purposeful. Google Analytics cookies do not collect personal data about our website visitors.

If you have any questions about how we use cookies on our website please contact us.

Privacy Notice

This Privacy Notice tells you what to expect when St John’s Hospice collects personal information.

By providing us with your details when you contact us, e.g. by making a donation, we may collect your contact details such as postal & email addresses, telephone / mobile numbers, credit card or debit card numbers.

We will only collect personal data that is relevant to the carrying out of our charitable purposes through our activities, operations, governance and administration.

Receiving communications from the Hospice

If you do not wish to receive communications from the hospice please call us on 01524 382538 or email fundraising@sjhospice.org.uk. We will remove your details from receiving post, emails, texts and will stop any communications updates.

Access to your personal information

You are entitled to obtain a copy of the personal information held about you by the hospice. Any request to access or obtain a copy of this information will be considered under Section 7 of the Data Protection Act.

To make a request for any information we hold about you, please email with the subject marker “for the attention of our Data & Reporting Officer” to kate.melrose@sjhospice.org.uk or write to: St John’s Hospice, Slyne Road, Lancaster, LA2 6ST.

For enquiries about general information related to our mailing list contact our Data & Reporting Officer” to kate.melrose@sjhospice.org.uk or write to: St John’s Hospice, Slyne Road, Lancaster, LA2 6ST.

Fees may apply.

Sharing Information

We will tell you what the hospice does with personal information and what effect that might have on privacy. Click here to download our information sheet: Your Information and How We Use It.

Other websites

This Privacy Notice only relates to information that we obtain from you. If you visit a website operated by a third party through a link included on our website your information may be used differently by the operator of the linked website. You are advised to read their Privacy Notice.

Where data is passed to a Third Party for processing

Occasionally, it may be necessary to share your personal information with our service providers. The use of data sent to such agencies is protected by written contractual provisions between St John’s Hospice and that agency.

Hospice Complaints Policy

If you want to raise a concern or complain about any of the services provided by St John’s Hospice we encourage you to speak to or write to the manager of the department concerned. For more information about our complaints process please read our leaflet on How to comment or complain about our services.

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